Refund policy

Refund & Return Policy

Thank you for supporting our original designs. To ensure a seamless shopping experience, please carefully read our return and exchange policy below before making a purchase:

1. Standard Returns & Exchanges (Excluding Custom & Specific Items)

  • We accept exchanges for sizes or styles within 7 days of receiving your order (based on the delivery tracking record).

  • Items must be in brand-new, unworn condition, with original tags attached, and in their complete original packaging (including gift boxes, polishing cloths, and pouches).

  • Customers are responsible for all round-trip shipping fees for non-quality-related exchanges.

2. Non-Returnable & Non-Exchangeable Items (Please Note) Due to hygiene reasons and the bespoke nature of our products, the following items CANNOT be returned or exchanged:

  • Customized / Bespoke Items: Any pieces from the 【Adulto】 series or other collections that have been personalized, custom-engraved, resized, or custom-made at the customer's request.

  • Earrings: Due to standard health and hygiene regulations, all earrings (for pierced ears) are strictly non-returnable and non-exchangeable once sold.

  • Sale Items: All items purchased on sale, clearance, or using specific promotional discount codes.

3. Defective or Damaged Items (Quality Issues)

  • Every piece of our jewelry undergoes strict hand-crafted quality checks before shipping. However, if you receive an item with a manufacturing defect (e.g., broken solder points, severe structural damage, or incorrect items), please contact us within 48 hours of delivery.

  • Please provide your order number along with clear photos/videos of the defect. Once verified, we will arrange a free replacement or a full refund, and we will cover all associated shipping costs.

  • Note: Minor handcrafted imperfections or natural oxidation of silver are characteristics of artisan craftsmanship and are not considered defects.

4. Refund Process

  • Once your returned item is received and inspected, we will process your refund within 7 business days. The refund will automatically be applied to your original method of payment (actual processing time may vary depending on your card issuer).